Article 1: Reservation
It is recommended that anyone wishing to stay at the hotel book in advance. The reservation will only be confirmed once the hotelier has given his agreement. The hotel contract is deemed to be concluded upon agreement between the parties.
The hotel reserves the right to pre-authorize the credit card prior to arrival.
Article 2: Payment
The accommodation service is payable at the latest on the day of departure. We accept the following bank cards: Visa, Eurocard-Mastercard and American Express. It is also possible to pay in cash.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.
The room rate is established per day. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for the settlement of his due.
Article 3: Tourist tax
The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable on site. Amount in force in 2024: €0.80 per person per night.
Article 4: Cancellation / modification of reservation and commitment
In the event of a change or cancellation of a reservation, all customers are required to notify 24 hours the arrival date. If the customer fails to notify within the above time limits, they must pay the first night.
Late arrivals or early departures cannot under any circumstances give rise to a refund.
In the event of cancellation or modification up to 1 day (24 hours), or 5 days before the arrival date, the hotel will not charge any fees.
In the event of a no-show, the hotel will ask for the payment of the first night and will have the option of re-renting the room.
In case of modification during the stay, the cancellation is free of charge if the guest inform the hotel 24hours in advance, if not the hotel will requires the first night not consumed.
The hotelier has the possibility of re-letting a room without delay under the following conditions:
Cancellation by the customer.
Modification of the reservation by the customer.
No-show by the customer.
Error by the customer when making the reservation, on the dates, the number of rooms or the type of room.
Article 4bis: Cancellation/modification of duplicate reservation
In the event of a duplicate reservation due to an error by the customer, the latter may modify/cancel the reservation made in error within 24 hours (excluding arrival on the same day) following the reservation, if not the first night have to be paid by the guest.
Article 5: Access to rooms, departure and arrival
Any person wishing to stay at the hotel is required to identify themselves and those accompanying them.
Upon arrival, unless otherwise agreed by the hotelier, the customer cannot demand to occupy the room before 2 p.m. The nightly rental ends at 11 a.m. (until 1.30 p.m. with a supplement of + 39 Euros), regardless of the time of arrival of the customer
Upon departure, the customer must return their room key to reception. In the event of loss or non-return of the Hotel key at the end of the stay, the latter will be billed to the customer at a rate of €70 per copy.
The customer is strictly forbidden from taking any object whatsoever belonging to the hotel: he must notify the hotelier if he notices a mistake and return it, otherwise he will be billed.
Article 6: Children and extra beds
Free! One child under 2 years stays free of charge when using baby cot, the request of baby cot has to been done to the hotel at least 24 hours before arrival (subject to availability).
One traveller can stay for €15 per night and person in an extra bed. The request of an extra bed has to been done to the hotel at least 48 hours before arrival (subject to availability).
Article 7: Domestic animals
Pets are allowed in the hotel free of charge with prior agreement from the hotelier.
A pet is the responsibility of the tenant of the room. Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.
Article 8: Group
A reservation is considered a group reservation from 8 rooms booked. A deposit of 30% of the total amount of the reservation will be requested at least one month before arrival to confirm the group. In case of cancellation or modification up to 15 days before the arrival date, the deposit will be refunded.
In case of cancellation or modification up to 15 days before the arrival date, the deposit will no longer be refundable.
Article 9: Degradation
The customer must use the rented item as a good father.
The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to immediately report any deficiencies to the hotel reception.
In the event of a problem, the customer will have to incur civil liability. In the event of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. The same applies to any infraction noted after the customer’s departure.
The hotel may demand in the event of voluntary or involuntary damage to equipment, objects, furniture belonging to the hotel a full refund with a penalty and damages of €1000 to €2000.
The hotel may demand in the event of flooding or water damage, voluntary or involuntary, a full refund of the damage caused. In the event of damage in other rooms, reimbursement of the nights of other customers will be required.
The hotel may require a cleaning fee if the room is left in a condition that is deemed unsuitable. In the event of damage to the carpet, bedding, or box spring, the hotel will require reimbursement of the damage with a minimum fee of €1,000 for repairs and to not be able to re-let the rooms.
Generally speaking, the customer will have to pay the hotel directly for any damage caused. They can call on their insurance (if they wish to be reimbursed) for any voluntary or involuntary damage they cause during their stay. All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night’s stay for additional cleaning costs from the customer who smokes in their room. If the customer wishes to continue smoking inside or outside the indicated areas, they will be asked to leave the hotel.
In the event of non-compliance with the hotel’s internal regulations the customer will be asked to leave the hotel without being able to demand any reimbursement. The hotel reserves the right to charge the amount of consumption not declared at departure as well as damage to the room.
Article 10: Complaint
Any complaints regarding the quality of the services provided must be presented to the hotelier immediately.
Article 11: Forgotten Affairs
Objects left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his belongings by parcel or mail, this will be done with tracking and insurance for valuable objects. The shipment will be made after the customer has paid the shipping costs.
Article 12: Consumer mediation
The Customer is informed by the hotel of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code.
Article 13: Acceptance of the regulations and general conditions of sale
The hotel’s internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and internal regulations of the Hotel. Failure to comply with the above provisions will result in immediate termination of the contract.
Article 14: Disputes
In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.
In the absence of an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, namely the Association of European Mediators (AME CONSO), within one year of the written complaint sent to the professional.
The matter must be referred to the consumer mediator:
– Either by completing the form provided for this purpose on the AME CONSO website www.mediationconso-ame.com
– Or by mail addressed to AME CONSO, 11 Place Dauphine – 75001 PARIS
IN THE EVENT OF FAILURE BY THE CUSTOMER TO COMPLY WITH ONE OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.